Patient Services Asst
The incumbent serves as Patient Services Assistant to the UCC Supervisor and Medical Director and provides support to the UCC staff. The incumbent often acts as the initial point of contact for individuals making inquiries over the phone. Primary duties include (but are not limited to):
- Receives and relays incoming and outgoing telephone messages; - Coordinates patient referrals and transfers from the VA Medical Center to VA treatment facilities and other local facilities; - Assists patients, visitors, and others requesting information, guidance or referral for special assistance; - Receives and directs patients and visitors, answers routine inquiries and makes appropriate referral of questions concerning patient's condition; - Independently performs involved or complicated support tasks; - Performs clerical work in support of the care and treatment given to patients; - Uses software to report patient movements, and request records or test results; - Assists patients and/or physicians in contacting volunteer or social services as needed; - Assists nursing staff in the UCC by preparing rooms for patients, escorting patients to other departments, answering telephones, taking specimens to lab; - Acts as primary timekeeper for UCC; - Maintains various unit files, forms and publications; - Takes inventory and requisitions office supplies; - Other administrative duties as needed. Work schedule:
variable 8 hour shifts between 8:
00 a.m. to 5:
30 p.m., Monday - Friday Virtual:
This is not a virtual position. Position Description Title/PD#:
Patient Services Asst/03168-0 Financial Disclosure:
Not Required To qualify for this position, applicants must meet all requirements with 15 days of the closing date of this announcement, 10/08/2020. Specialized
Experience:
One year of specialized experience equivalent to the GS-4 level in federal service is required. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Examples of specialized experience include:
maintaining patient files; performing administrative and clerical duties in an office setting utilizing office automation equipment and software programs such as word processing, databases, spreadsheets, and graphics; experience working with Veterans and clinical staff. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have education beyond 4 years above high school. OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school. You will be rated on the following Competencies for this position:
Computer SkillsOral CommunicationOrganizational AwarenessTechnical CompetenceVeteran and Customer FocusWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Typically, the employee sits comfortably to do much of the work. However, the incumbent is frequently called upon to assist patients, escort patients via wheelchair or stretcher, notify nurses of patient arrivals, obtain information from patients in rooms, direct patients and visitors, etc. Situations may arise requiring the incumbent to lift objects (up to 20 pounds) such as suitcases, clothing, or paper-based medical data. When assisting the direct care staff in the department, the incumbent is required to assist patients in wheelchairs, to bend to clean patient rooms, to assist with one-to-one coverage of Behavioral Health patients, and to walk specimens to the lab. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Receives and relays incoming and outgoing telephone messages; - Coordinates patient referrals and transfers from the VA Medical Center to VA treatment facilities and other local facilities; - Assists patients, visitors, and others requesting information, guidance or referral for special assistance; - Receives and directs patients and visitors, answers routine inquiries and makes appropriate referral of questions concerning patient's condition; - Independently performs involved or complicated support tasks; - Performs clerical work in support of the care and treatment given to patients; - Uses software to report patient movements, and request records or test results; - Assists patients and/or physicians in contacting volunteer or social services as needed; - Assists nursing staff in the UCC by preparing rooms for patients, escorting patients to other departments, answering telephones, taking specimens to lab; - Acts as primary timekeeper for UCC; - Maintains various unit files, forms and publications; - Takes inventory and requisitions office supplies; - Other administrative duties as needed. Work schedule:
variable 8 hour shifts between 8:
00 a.m. to 5:
30 p.m., Monday - Friday Virtual:
This is not a virtual position. Position Description Title/PD#:
Patient Services Asst/03168-0 Financial Disclosure:
Not Required To qualify for this position, applicants must meet all requirements with 15 days of the closing date of this announcement, 10/08/2020. Specialized
Experience:
One year of specialized experience equivalent to the GS-4 level in federal service is required. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Examples of specialized experience include:
maintaining patient files; performing administrative and clerical duties in an office setting utilizing office automation equipment and software programs such as word processing, databases, spreadsheets, and graphics; experience working with Veterans and clinical staff. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have education beyond 4 years above high school. OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school. You will be rated on the following Competencies for this position:
Computer SkillsOral CommunicationOrganizational AwarenessTechnical CompetenceVeteran and Customer FocusWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Typically, the employee sits comfortably to do much of the work. However, the incumbent is frequently called upon to assist patients, escort patients via wheelchair or stretcher, notify nurses of patient arrivals, obtain information from patients in rooms, direct patients and visitors, etc. Situations may arise requiring the incumbent to lift objects (up to 20 pounds) such as suitcases, clothing, or paper-based medical data. When assisting the direct care staff in the department, the incumbent is required to assist patients in wheelchairs, to bend to clean patient rooms, to assist with one-to-one coverage of Behavioral Health patients, and to walk specimens to the lab. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$34,916 to $45,393 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
