LEAD MEDICAL SUPPORT ASSISTANT
Monitor and make work assignments. Distribute and balance the workload among employees in accordance with established workflow or job specialization. Set priorities and delegate tasks in order to meet requirements and deadlines. Assure timely accomplishment of the assigned workload. Assure that each employee is tasked with appropriate workload, while ensuring equal distribution amongst staff. Organize the work structure of his/her assigned area. Resolve daily workplace issues, manage staffing requirements, assure coverage of all areas of responsibility and maintain efficient workflow. Ensure accurate and timely scheduling of appointments. Follow-up on pending issues and problems. Understand the impact of incomplete work and communicate results to the supervisor. Communicate tactfully and effectively, both orally, in writing, and with staff in order to meet program objectives and obtain the desired effect. Ensure compliance with established policies and regulations and effectively relay information to all concerned parties. Work with clinical leaders and various other employees to efficiently implement the respective programs and changes. Estimate and report on expected time of completion of work, maintain records of work accomplishments and time expended, and prepare production reports as requested. Review and monitor data to ensure all reports are complete and accurate. Orientate and provide on the job training for new and current employees. Provide staff developmental and instructional training (e.g. formal, on-line, face-to-face) as needed. Follow-up on work in progress or spot check work not requiring review and review completed work to see that the supervisor's instruction on work sequence, procedures, methods and deadlines have been met. Conduct ongoing reviews to ensure quality of work. Create and maintain employee work schedules. Approve leave for a few hours or for emergencies. Inform employees of available services and employee activities. Resolve simple, informal complaints of employees and refer others to supervisor. Report to supervisor the performance, progress and training needs of employees, and on behavior problems. Pilot, implement, and monitor the successes and obstacles of new processes, projects, and/or programs. Ensure that equipment funds and employee work time is used efficiently and financially responsible. Coordinate interviews and collaborate with the supervisor during the hiring process. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. Serve as Point of Contact for programs and systems within GPM. Grant access to clinics or scheduling programs as needed and update special instructions for respective clinics. Problem solving and feedback stemming from patient safety concerns, complaints, or inefficient processes. Processes all telephone calls, customer interactions, and secure messaging to the clinic regarding availability of appointments for care and/or procedures and provide assistance with regard to changes in scheduled appointments and/or procedures. Utilize computerized data entry and information processing systems, understand the medical center's organization, services, and basic rules governing visitors and patient treatment to efficiently and effectively provide information, schedule appointments, perform record keeping duties, and provide referrals. Determine the legal and appropriate eligibility of the patient for care using the knowledge of VA regulations, Public Laws, and State Laws and regulations with regard to type and extent of medical care. Analyze records for deficiencies, referral information and assess the completeness of records for transfer and/or specialized care. Reschedule all cancellations and notify the patient of the rescheduled appointment by the phone utility computer information process, verifying that all data is entered in the computer system. Utilize the computerized appointment list to organize the daily activities of the Team including all additional emergency appointments and coordinating such with clinical team members. Interact with patients, family members, and medical center staff. Some contact and communication with patients is difficult due to their poor physical or mental health. Work Schedule:
Monday - Friday 7:
30am - 4:
00pm Telework:
Available Compressed/Flexible Schedule:
Not Available Financial Disclosure Report:
Not required This IS a Bargaining Unit Position Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Experience:
At least one year of experience equivalent to the GS-5 grade level. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Demonstrated Knowledge, Skills, and Abilities. Candidates MUST demonstrate ALL of the KSAs below:
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations. Ability to provide staff development and training. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work. Ability to review and monitor data to ensure all reports are complete and accurate. Preferred
Experience:
Experience in the following areas; program management, leading and delegating, and scheduling. Grade Determinations:
An MSA at the GS-6 level requires at least one year of experience equivalent to the GS-5 grade level. References:
VA Handbook 5005, Part II, Appendix G-45 The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6 Physical Requirements:
The work requires some standing, but, for the most part, the employee is sitting with intermittent walking, bending, lifting, and carrying supplies and/or medical records which weigh less than 15 pounds. Work requires the use of a keyboard, computer and video display screen for up to six hours intermittent per day. Intermittent walking is necessary to pick up, transfer and deliver records and other documents needed for patient care. Assignment. The Lead MSA is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to:
assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as a liaison between MSA and staff to resolve day to day conflicts.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday 7:
30am - 4:
00pm Telework:
Available Compressed/Flexible Schedule:
Not Available Financial Disclosure Report:
Not required This IS a Bargaining Unit Position Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Experience:
At least one year of experience equivalent to the GS-5 grade level. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Demonstrated Knowledge, Skills, and Abilities. Candidates MUST demonstrate ALL of the KSAs below:
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations. Ability to provide staff development and training. Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work. Ability to review and monitor data to ensure all reports are complete and accurate. Preferred
Experience:
Experience in the following areas; program management, leading and delegating, and scheduling. Grade Determinations:
An MSA at the GS-6 level requires at least one year of experience equivalent to the GS-5 grade level. References:
VA Handbook 5005, Part II, Appendix G-45 The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6 Physical Requirements:
The work requires some standing, but, for the most part, the employee is sitting with intermittent walking, bending, lifting, and carrying supplies and/or medical records which weigh less than 15 pounds. Work requires the use of a keyboard, computer and video display screen for up to six hours intermittent per day. Intermittent walking is necessary to pick up, transfer and deliver records and other documents needed for patient care. Assignment. The Lead MSA is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow. Assignments at this level include, but are not limited to:
assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as a liaison between MSA and staff to resolve day to day conflicts.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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