Public Safety Dispatcher
3.
5 Erie, PA Erie, PA Full-time Full-time $16.
84 - $25.
72 an hour $16.
84 - $25.
72 an hour 1 day ago 1 day ago 1 day ago Job ID:
5461740520 Status:
Full-Time Regular/Temporary:
Regular Shift:
Variable Facility:
Corporate Public Safety Department:
HAM NW CQ KN Pub Safety Location:
201 State St, Erie, PA Union Position:
No Salary Range:
$ 16.
84-25.
72 USD Purpose:
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments.
Handles the facility work order system and related functions.
Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.
Responsibilities:
Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.
e.
, elevators, utility companies, city water authority, etc.
Prepare service outage announcements as required and distributes to all affected parties.
Responsible for monitoring and administration of the access control system.
Enter and manipulate data and programs employee access cards as appropriate.
Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
Monitor all CCTV locations and rotate VCR tapes as indicated.
Report malfunctioning cameras, obscured views, etc.
Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
Receive calls for service and dispatches appropriate personnel to respond.
Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.
Qualifications:
High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR Associate's Degree in related area required Previous dispatching experience preferred.
Microsoft Office experience preferred.
Problem solving skills necessary to balance multiple duties and effectively assign priorities.
Ability to prioritize multiple communications functions and adjust to immediate needs (i.
e.
, manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.
) Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
Ability to effectively interpret and communicate via telephone and radio calls.
Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency.
Capability of dealing with the inherent stress of the environment.
Ability to function as a resource for Hospital staff and provide excellent customer service.
Computer skills in both DOS and WINDOWS environments.
Licensure, Certifications, and Clearances:
APCO Public Safety Telecommunicator certification required within 6 months of hire.
Successful completion of the following courses from the National Incident Management System (NIMS) within 1 year:
FEMA (Federal Emergency Management Agency) Certification IS-100:
Introduction to the Incident Command System FEMA (Federal Emergency Management Agency) Certification IS-200:
Basic Incident Command System for Initial Response APCO Public Safety Telecommunicator FEMA (Federal Emergency Management Agency) Certification IS-100 FEMA (Federal Emergency Management Agency) Certification IS-200 Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran BENEFITS AND LIFE AT UPMC Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Benefits that Matter to You We're committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Support for You - and Your Family Your career doesn't impact just you, but the people you care about, too.
We're making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn't stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000
Employees 40 Hospitals and 800
Doctors' Offices and Outpatient Sites Dozens of Career Ladders to Climb International Locations State-of-the-Art Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Erie, PA Erie, PA Full-time Full-time $16.
84 - $25.
72 an hour $16.
84 - $25.
72 an hour 1 day ago 1 day ago 1 day ago Job ID:
5461740520 Status:
Full-Time Regular/Temporary:
Regular Shift:
Variable Facility:
Corporate Public Safety Department:
HAM NW CQ KN Pub Safety Location:
201 State St, Erie, PA Union Position:
No Salary Range:
$ 16.
84-25.
72 USD Purpose:
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments.
Handles the facility work order system and related functions.
Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.
Responsibilities:
Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.
e.
, elevators, utility companies, city water authority, etc.
Prepare service outage announcements as required and distributes to all affected parties.
Responsible for monitoring and administration of the access control system.
Enter and manipulate data and programs employee access cards as appropriate.
Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
Monitor all CCTV locations and rotate VCR tapes as indicated.
Report malfunctioning cameras, obscured views, etc.
Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
Receive calls for service and dispatches appropriate personnel to respond.
Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.
Qualifications:
High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR Associate's Degree in related area required Previous dispatching experience preferred.
Microsoft Office experience preferred.
Problem solving skills necessary to balance multiple duties and effectively assign priorities.
Ability to prioritize multiple communications functions and adjust to immediate needs (i.
e.
, manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.
) Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
Ability to effectively interpret and communicate via telephone and radio calls.
Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency.
Capability of dealing with the inherent stress of the environment.
Ability to function as a resource for Hospital staff and provide excellent customer service.
Computer skills in both DOS and WINDOWS environments.
Licensure, Certifications, and Clearances:
APCO Public Safety Telecommunicator certification required within 6 months of hire.
Successful completion of the following courses from the National Incident Management System (NIMS) within 1 year:
FEMA (Federal Emergency Management Agency) Certification IS-100:
Introduction to the Incident Command System FEMA (Federal Emergency Management Agency) Certification IS-200:
Basic Incident Command System for Initial Response APCO Public Safety Telecommunicator FEMA (Federal Emergency Management Agency) Certification IS-100 FEMA (Federal Emergency Management Agency) Certification IS-200 Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran BENEFITS AND LIFE AT UPMC Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Benefits that Matter to You We're committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Support for You - and Your Family Your career doesn't impact just you, but the people you care about, too.
We're making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn't stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000
Employees 40 Hospitals and 800
Doctors' Offices and Outpatient Sites Dozens of Career Ladders to Climb International Locations State-of-the-Art Technology.
Estimated Salary: $20 to $28 per hour based on qualifications.
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