Customer Success Specialist
Big Ideas Learning Llc Big Ideas Learning Llc Erie, PA Erie, PA Full-time Full-time $70,000 - $100,000 a year $70,000 - $100,000 a year 15 hours ago 15 hours ago 15 hours ago Want to be a part of a fast-paced, winning Customer Success team? Join our team as a Customer Success Specialist and help us grow our business! You will work with districts, schools, and teachers to drive program adoption, increase renewal rates, and create advocates of Big Ideas Learning.
You will also work on internal teams to develop partnership strategy, inform colleagues of customer feedback, and collaborate with fellow customer success specialists on best practices.
Your Work Will Include:
Proactive Consultant & Trusted Advisor Developing in-depth product knowledge and align product implementation to customer's outcomes.
Build and maintain partner relationships within schools and school districts.
Partner with internal teams to advocate for current customers.
Project Management Monitor program implementation and proactively manager details.
Develop implementation and adoption plans, and communicate with partners and colleagues to facilitate successful program use.
Establish clear outcomes and action plans with customers, and deliver high quality and timely communication throughout program implementation.
Account Management Communicate with customers to ensure successful program implementation.
Regularly and actively engage customers throughout adoption.
Monitor and act on account expirations and renewal targets to increase customer retention.
Data Analyst Use metrics from across multiple platforms to measure program implementation, and communicate with customers about key implementation milestones.
Present and use data to facilitate strategic account meetings during key times in the customer journey.
Measure and document account health, and apply appropriate interventions to increase program adoption.
All Our Team Members:
Possess exceptional listening, writing, and presentation skills Are resourceful and motivated to ask questions and solve problems Manage their time effectively Demonstrate commitment to product success with integrity, a strong work ethic, professionalism, and a team-oriented attitude
Benefits:
Open PTO plan that encourages employees to take at least 5 weeks per year 10 paid holidays Paid Leave Medical, Dental, and Vision insurance Flexible work schedules Tuition & certification reimbursement for full-time employees 401(k) with employer match Healthy Lifestyle Program reimbursement of up to $360 per year for gym memberships, fitness classes, or other wellness activities For Those Working On-Site:
Casual and modern work environment Coffee/tea/snack stations Free parking On-site access to wooded walking trails Leading the market with over five million student users each year, Larson Texts, Inc.
and its subsidiary Big Ideas Learning, LLC produce mathematics education materials for kindergarten through college calculus.
For more than 45 years, we have been deeply committed to providing innovative and coherent products that inspire students and teachers and empower them to achieve greatness.
We are committed to the full inclusion of all qualified individuals.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at HumanResources@larsontexts.
com.
Qualifications:
Has a bachelor's degree in business, education, or related field and 3-5 years' of teaching, sales, or customer success experience OR a combination of education and relevant experience.
Comfortable speaking to all levels of school personnel, including superintendents, curriculum directors, technology directors, principals, instructional coaches, and teachers.
Has knowledge of current educational climate, research, and markets.
Has experience with how districts and schools operate on a day-to-day basis.
Has experience with a CRM system, Salesforce preferred.
Apply at www.
larsontexts.
com/careers.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will also work on internal teams to develop partnership strategy, inform colleagues of customer feedback, and collaborate with fellow customer success specialists on best practices.
Your Work Will Include:
Proactive Consultant & Trusted Advisor Developing in-depth product knowledge and align product implementation to customer's outcomes.
Build and maintain partner relationships within schools and school districts.
Partner with internal teams to advocate for current customers.
Project Management Monitor program implementation and proactively manager details.
Develop implementation and adoption plans, and communicate with partners and colleagues to facilitate successful program use.
Establish clear outcomes and action plans with customers, and deliver high quality and timely communication throughout program implementation.
Account Management Communicate with customers to ensure successful program implementation.
Regularly and actively engage customers throughout adoption.
Monitor and act on account expirations and renewal targets to increase customer retention.
Data Analyst Use metrics from across multiple platforms to measure program implementation, and communicate with customers about key implementation milestones.
Present and use data to facilitate strategic account meetings during key times in the customer journey.
Measure and document account health, and apply appropriate interventions to increase program adoption.
All Our Team Members:
Possess exceptional listening, writing, and presentation skills Are resourceful and motivated to ask questions and solve problems Manage their time effectively Demonstrate commitment to product success with integrity, a strong work ethic, professionalism, and a team-oriented attitude
Benefits:
Open PTO plan that encourages employees to take at least 5 weeks per year 10 paid holidays Paid Leave Medical, Dental, and Vision insurance Flexible work schedules Tuition & certification reimbursement for full-time employees 401(k) with employer match Healthy Lifestyle Program reimbursement of up to $360 per year for gym memberships, fitness classes, or other wellness activities For Those Working On-Site:
Casual and modern work environment Coffee/tea/snack stations Free parking On-site access to wooded walking trails Leading the market with over five million student users each year, Larson Texts, Inc.
and its subsidiary Big Ideas Learning, LLC produce mathematics education materials for kindergarten through college calculus.
For more than 45 years, we have been deeply committed to providing innovative and coherent products that inspire students and teachers and empower them to achieve greatness.
We are committed to the full inclusion of all qualified individuals.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at HumanResources@larsontexts.
com.
Qualifications:
Has a bachelor's degree in business, education, or related field and 3-5 years' of teaching, sales, or customer success experience OR a combination of education and relevant experience.
Comfortable speaking to all levels of school personnel, including superintendents, curriculum directors, technology directors, principals, instructional coaches, and teachers.
Has knowledge of current educational climate, research, and markets.
Has experience with how districts and schools operate on a day-to-day basis.
Has experience with a CRM system, Salesforce preferred.
Apply at www.
larsontexts.
com/careers.
Estimated Salary: $20 to $28 per hour based on qualifications.
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