Front Desk Guest Service Representative
The Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and checking hotel guests in and out of the hotel. They are responsible for ensuring that every single guest has a favorable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering all phone calls promptly and with the proper Brand greeting.
Front desk shift times are as follows:
7AM-3PM
3PM-11PM
11PM-7AM (Night Auditor Accounting Duties)
Weekend and Holiday availability is required.
Skills we are looking for in interested candidates:
Attention to detail
Good communication skills
Friendly, outgoing, pleasant attitude
Computer and telephone etiquette skills
Customer complaint resolution skills
Ability to be punctual and reliable for shifts
Professional behavior and presentation
Attentiveness in handling credit card and cash payments and financial records
Pay rate: $9-$12 based on experience
Required
Qualifications:
- Legally authorized to work in the United States
Preferred
Qualifications:
- 17 years or older
Estimated Salary: $20 to $28 per hour based on qualifications.
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